Uh. . Really? ?

When I created this blog I never wanted to be that guy that complains about everything. I always told myself this isn't a place for me to whine and complain no one wants to read that type of material. I honestly can tell you though, today's post I just need to vent. I realize not to many people read this so I feel that I won't really be bothering anyone with this post. What I want to blog about is my job. First let me be clear. I'm super grateful for the fact that I have a job I know in this economy its hard to come by one. Second I really do in fact like where I work. Third I know what i'm about to say happens all of the time, it doesn't mean it doesn't bother me though. There are just some things that go down that kinda bother me.
   I work at a call center and I answer phones and I talk to all sorts of people. With all sorts of intelligence levels. For the most part I try to be optimistic and remain nice on the phone, but there are times when I feel like I answer the same question over and over again through the duration of one call. It's kind of hard to remain enthused about helping someone when they obviously aren't getting it the first time. . Do they think that by changing the wording of the question is going to change the core meaning? Sorry its not its still the same question worded differently, which means that the previous answer is still going to mean the same thing.
   I deal with that type of question dozens of times on a daily basis. So yeah i sound like a monotone robot. My boss Andy thinks that I feel that this job is a chore and is constantly getting on my case about it. Today for example I was answering a question with a member and he asks me a question. I'm obviously on the phone so I can't really answer his question because the consumer comes first. He gets on IM and asks are you aggravated today? Well I am now. We have an office of 7 call center agents (including me) our job is simple, answer the phone and be nice. Apparently to some, thats hard work. There are 2 girls who work here and they would rather ignore calls to keep watching their TV shows (usually Jersey shore or some other form of reality TV), Look at friends photos on FB, or my personal favorite. Gossip and they do it for hours!, and as LOUD as they can. It really annoys me, because they do it at the busiest time of the day. Do you think the bosses get after them? Nope not even in the slightest. It really peaves me off when im trying to my best effort and go above and beyond what im asked to do and everyone else (with the exception of a few) does nothing. My bosses Nephew will straight up yell at the customers and he gets away with it. I sound annoyed and I get a talkin to.
     I understand its hard to be a manager but if your going to jump on my case because my tone sounds like its a chore to talk to dummies then maybe you should jump on other people for yelling, ignoring or in one girl's case straight up treating customers like crap. There are worse things that I can be doing. Also one last thing, It is a chore to have to talk to dumb people. They are dumb! They dont understand the simplest of phrases. Let alon how to get on the internet. Before you come and get on my case, leave your office and sit at my desk that way you can see and listen to all of the stuff you fail to fix. Sorry everyone I hope you all are having a great day. I really just needed to vent.